SHIPPING TERMS
We ship anywhere in Europe and the UK (except Norway)
All prices on the website are exclusive of shipping costs.
Note: Free shipping is only available within Sweden for orders over 1500kr.
SHIPPING FAQ:
How long will it take for my order to be processed and dispatched?
Normally it will take between 1-7 days to process your order, and usually after we have confirmed the order details and shipping address we will send it out. We ship Monday to Friday, with the exception of weekends, Swedish public holidays, natural disasters and severe storms that may limit our shipping company to operate or pick up from our warehouse.
How long does it take to receive my order?
Most orders are delivered within 1-5 working days to Scandinavia and the Baltics. Within 3-7 working days to the rest of Europe.
We are not responsible for delays caused by the destination country’s customs clearance processes.
What is the status of my order?
You will receive an email once your order has been dispatched, which will include your tracking number and a link to follow the journey of your parcel. If there is a problem with your tracking number or parcel delivery, please contact the courier directly before contacting us.
It takes 1-2 days for the tracking information to appear. In some rare cases, the tracking information may not be updated but you will still receive your order. Please contact us for estimated delivery time.
What if I am missing items or have received the wrong product?
If products are faulty or missing from the order, you must contact us within fourteen (14) days of receiving the order via our returns form. We will investigate the problem and respond to you within 2-4 working days from the day the problem is reported to us. If the customer reports the problem after the 14 days, we will assume that the customer has received the full order as stated on the invoice and will not be held responsible for any missing products or incorrect goods.
Do you ship to P.O. boxes or military APO/FPO addresses?
No, please do not leave P.O. boxes or military APO/FPO addresses as your delivery address.
Orders may be delayed in the following circumstances:
1) Shipping addresses are not complete and/or if the order needs further verification.
2) Service failures due to our shipping carriers, weather, power outages, or other extreme events that prevent us from normal operation.
What are my available shipping options?
We use Postnord and DHL as our shipping providers.
Shipping methods
Standard shipping: PostNord – Your orders are sent either to an agent or directly to your door. This delivery method does not include shipping insurance in case your order is lost in transit.
Standard Shipping + Insurance: DHL – This shipping option offers full traceability and insurance for your order. If your parcel is lost, you get your money back.
Your order will be sent to the nearest agent where you will be asked to identify yourself to collect your order.
Standard shipping + insurance + home delivery: DHL – The delivery mode offers full traceability and insurance for your order, if your parcel is lost you get your money back.
Your order will be sent to your home, where you will need to identify yourself to receive your order.
Our responsibility ends when your order has been delivered by us to the freight forwarder using the mode of transport you have chosen (as we want our customers to feel satisfied, we will assist in any contact with the freight forwarder if there are problems).
What happens if I enter the wrong delivery address?
When a customer provides an incorrect address, our shipping companies will charge an extra fee to find the correct address so that the parcel can be delivered. We pass this cost on to the customer. This happens very rarely, and we always try to contact the customer first before sending the parcel if the address looks questionable.
We cannot be held responsible if you enter an incorrect delivery address so that the parcel is sent to a different person/address and cannot be recovered. We encourage customers to always check their delivery addresses and be aware of any tracking information we send via email.
What happens if I refuse to receive my parcel?
If you should refuse to receive our parcel, please contact us before the parcel is sent to you. In this case, the parcel will be treated as a ‘product return’ and your money will be refunded for the purchase price of the order. If we send a parcel and it arrives at your door before it is rejected, NO REFUNDS WILL BE MADE.
International taxes and duties.
Import duties, taxes and charges are not included in the item price or shipping cost. These charges are the responsibility of the buyer. FOS does not charge duties or taxes and is not responsible for the charges of your country’s duties and taxes for receiving your order. Please keep in mind that our shipping policy changes continuously and will be updated here.
We ship to the United Kingdom,
NOTE: For all shipments to the UK, you as the customer are responsible for customs clearance.
If further assistance is required, please contact us here
You can also send an e-mail to support@fahlenofsweden.se