{"id":42561,"date":"2020-02-24T13:53:04","date_gmt":"2020-02-24T12:53:04","guid":{"rendered":"https:\/\/fahlenofsweden.com\/return-and-exchange-policy\/"},"modified":"2025-01-13T11:59:15","modified_gmt":"2025-01-13T10:59:15","slug":"return-and-exchange-policy","status":"publish","type":"page","link":"https:\/\/fahlenofsweden.com\/en\/return-and-exchange-policy\/","title":{"rendered":"RETURN AND EXCHANGE POLICY"},"content":{"rendered":"\t\t
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RETURN AND EXCHANGE POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Do you want to return?<\/strong> <\/h2>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tClick here for more information<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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FAHL\u00c9N OF SWEDEN wants all our customers to feel safe and satisfied, therefore we offer our customers an easy way to return or exchange products.<\/p>\n

Any claim for damaged, defective, faulty or missing items must be submitted within 14 days from the date of delivery. It must be accompanied by photos showing proof of claim. Our customer service is always available to help with a solution for this. <\/p>\n

Items must be returned in their original condition and in their original packaging including all original labels, manuals, accessories and free gifts. Returned items must be in good condition, unaltered and undamaged. All returned items will be inspected to see if you are eligible for a refund. <\/p>\n

We recommend sending your return by DHL, POSTNORD or any logistics that can be tracked online. Customer pays for return shipping cost. FOS is not responsible for lost returns. <\/p>\n

If returned items are not in the same condition as when they were sent, we will reject the request for a refund. A partial refund may then be applicable based on a case-by-case discretion. Please note that refunds for goods returned without contacting us cannot be guaranteed. <\/p>\n

NB:<\/p>\n

If an order is returned for a reason other than a mistake we made, you will only be refunded the cost of the order and not the shipping cost.<\/p>\n

If an order has not been picked up and returned to us, we will require a charge of 120kr to process and send it back to you.<\/p>\n

If you buy a discounted item and want to return it, the amount you paid will be refunded according to the instructions in rule 2.<\/p>\n

We offer our customers the exchange of discounted products for products of the same value, but if you exchange for a higher value product or if the item is no longer discounted, you pay the difference.<\/p>\n

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RETURN FAQ<\/strong><\/p>\n

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Frequently asked questions about returning hair:<\/p>\n

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HOW LONG IS THE RETURN TIME?<\/u><\/p>\n

Our refund period on undamaged hair packs expires after 14 days from the date you received your hair product.<\/p>\n

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WHY ARE FOS HAIRS NOT ELIGIBLE FOR RETURN WHEN THE PACKAGING IS OPENED?<\/u><\/p>\n

Extensions and wig hair are considered a hygienic product. We take hygiene and public safety seriously and do not allow used goods to be returned for the safety of all our customers. <\/p>\n

If a product is delivered damaged, we take responsibility for this. <\/p>\n

Before using our products, make sure you know how they will be treated or used.
If you are unsure after reading the instructions, one tip is to ask our support or a professional hairdresser for help.<\/p>\n

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DO I HAVE TO PAY FOR THE DELIVERY OF MY RETURN?<\/u><\/p>\n

If we sent the wrong item, we will cover the shipping cost. For all other conditions, you will bear the shipping cost of the return. We recommend sending your return with a tracking option as FOS is not responsible for lost returns. <\/p>\n

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CAN I RETURN MY FOS HAIR WITHOUT YOUR RETURN AUTHORIZATION?<\/u><\/p>\n

Yes, if the goods are returned in their original condition and in unbroken original packaging – including all original labels, manuals, accessories and free gifts. If this is not done accordingly, we will reject the refund request. We do not accept returns of goods that have been used, for hygienic reasons. We have a record-keeping policy to protect your and our safety regarding returned products. <\/p>\n

RETURNS: DAMAGED, FAULTY OR MISSING GOODS<\/u><\/p>\n

Any claim for damaged, defective, faulty or missing items must be submitted within 14 days from the date of delivery. It must be accompanied by photos that are reviewed by our staff before the item is valid for a return. Please do not send us any of these items before contacting us, this will not be accepted. <\/p>\n

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WHEN WILL I GET MY REFUND?<\/u><\/p>\n

Refunds will be made to the original payment method after we have received, inspected and confirmed the return. If you paid by Paypal, the refund will be returned to your balance quickly. If you paid by credit card, the refund will need 3-15 working days or longer to be processed by your bank. You can contact your bank to confirm it. <\/p>\n

EXCHANGE RIGHTS<\/u><\/p>\n

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We understand that choosing the right hair (the right length and color) can be a bit difficult. So we are happy to exchange your unbroken item. Exchanges should be made according to the instructions above. Once you have selected a product to exchange for, the item will be sent with shipping options of your choice. However, you are responsible for exchange costs unless the wrong items were originally sent to you. <\/p>\n

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RETURNS \/ EXCHANGES – GUIDE<\/u><\/strong><\/p>\n

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Pack the product and its original accessories correctly in the same packaging\/bag it came in.<\/p>\n

Complete our return and exchange form here<\/a>. Then print out our return form<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Send the return slip together with your order to:<\/p>\n

Fahl\u00e9n of Sweden AB
Spinnv\u00e4gen 15
903 61 Ume\u00e5
Sweden<\/p>\n

Send the package to the nearest post office. Keep the receipt. <\/p>\n

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IF YOU NEED FURTHER ASSISTANCE, PLEASE CONTACT US HERE<\/a>.<\/p>\n

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Or send an email to: support@fahlenofsweden.se<\/a><\/p>\n

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RETURN AND EXCHANGE POLICY Do you want to return? Click here for more information FAHL\u00c9N OF SWEDEN wants all our customers to feel safe and satisfied, therefore we offer our customers an easy way to return or exchange products. Any claim for damaged, defective, faulty or missing items must be submitted within 14 days from […]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-42561","page","type-page","status-publish","hentry"],"yoast_head":"\nRETURN AND EXCHANGE POLICY | FAHL\u00c9N OF SWEDEN<\/title>\n<meta name=\"description\" content=\"FOS wants all our customers to feel safe and satisfied. 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