We ship everywhere in Europe and the UK (except Norway)

All prices on the website are exclusive of shipping costs.

Note: Free shipping is only available within Sweden for orders over SEK 1500.

SHIPPING FAQ:

How long does it take for my order to be processed and shipped?

Normally it will take between 1-7 days to process your order, and usually after we confirm the order details and shipping address, we will ship it out. We ship Monday through Friday, with the exception of weekends, Swedish holidays, natural disasters and severe storms that may limit our shipping company from operating or collecting from our warehouse.

How long will it take before I receive my order?

Most orders are delivered within 1-5 working days to Scandinavia and the Baltics. Within 3-7 working days to the rest of Europe.

We are not responsible for delays caused by the destination country’s customs clearance process.

What is the status of my order?

You will receive an email once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us.

It takes 1-2 days for the tracking information to appear. In some rare cases, the tracking information may not be updated but you will still receive your order. Contact us for estimated delivery time.

What happens if I am missing items or have received the wrong product?

If products are incorrect or missing from the order, you must contact us within fourteen (14) days of receiving the order via our returns form. We will investigate the problem and respond to you within 2-4 working days from the day the problem is reported to us. If the customer reports the problem after the 14 days, we will assume that the customer has received the entire order as stated on the invoice and will not be held responsible for any missing products or faulty goods.

Do you ship to P.O. boxes or military APO / FPO addresses?

No, please do not leave P.O. boxes or military APO / FPO addresses as your shipping address.

Orders may be delayed under the following circumstances:

1) Delivery addresses are not complete and / or if the order needs additional verification.
2) Service failures due to our shipping companies, weather, power outages or other extreme events that prevent us from normal operation.

What are my available shipping options?

We use Postnord and DHL as our shipping suppliers.

What happens if I entered the wrong delivery address?

When a customer provides an incorrect address, our shipping companies will charge an additional fee to find the correct address so that the package can be delivered. We pass this cost on to the customer. This happens very rarely, and we always try to contact the customer first before sending the package if the address looks questionable.

We cannot be held responsible if you provide an incorrect delivery address so that the package is sent to a different person / address and cannot be returned. We encourage customers to always check their shipping addresses and be aware of any tracking information we send via email.

What happens if I refuse to receive my package?

If you should refuse to receive our package, please contact us before the package is sent to you. In this case, the package will be treated as a “product return” and your money will be refunded for the purchase price of the order. If we ship a package and it arrives at your door before it is rejected NO REFUNDS WILL BE ISSUED.

International Taxes and Fees.

Import duties, taxes and fees are not included in the item price or shipping cost. These charges are the responsibility of the buyer. FOS does not charge customs duties or taxes and is not responsible for the charges for your country’s customs duties and taxes to receive your order. Please note that our delivery policy changes continuously and will be updated here.

We ship to the UK,

NOTE: For all shipments to the UK, you as the customer are responsible for customs clearance.

If further assistance is desired, contact us here

You can also send an email to support@fahlenofsweden.se